New Email Setup Instructions
Step-by-Step Instructions for Outlook Express
Common Issues Regarding the New Email System
Important POP/IMAP Settings for Outlook, Outlook Express and
other POP/IMAP Clients
account name will be your full email address, not just the username
before the "@" sign. So in Outlook or Outlook Express the account
name should be
firstname.lastname@example.org. You do not have a @gmail.com
account so if you follow the instructions at the link above, keep this
in mind and use your
email@example.com anywhere it asks for an email address or
Inbound POP Server: pop.gmail.com
Inbound POP Port: 995
POP server requires SSL
Inbound IMAP Server: imap.gmail.com
Inbound IMAP Port: 993
IMAP server requires SSL
Outbound SMTP Server: smtp.gmail.com
Outbound SMTP Port: 465 (SSL) or 587 (TLS)
Outbound SMTP requires authentications (checkbox) and the type of
encryption should be SSL or TLS.
AGAIN, YOU MUST FIRST ENABLE POP AND/OR IMAP
SUPPORT VIA THE WEB-BASED EMAIL, IF YOU WISH TO USE OUTLOOK, OUTLOOK
EXPRESS OR ANY OTHER EMAIL CLIENT OR INTERNET ENABLED CELL PHONE CAPABLE
OF RECEIVING EMAIL.
This is a basic rundown of the steps required to
enable support for Outlook Express with the new email system.
Enable POP/IMAP support via web-based email.
- Access your email via the
"Web-based E-mail" link on the Osage Connect web site. You
login with just your account name(dropping the @osageconnect.net) and
the password you set or were provided.
- Once logged in, you should be able to view your list of
current email. Open the "Settings..." menu at the top of the
web page. You should be able to see various settings relating to
your email account. You should select the "Forwarding and
POP/IMAP" link. Once you access the "Forwarding and POP/IMAP"
menu. The easiest option is to enable both POP and IMAP at this
point. Select the "Enable POP/IMAP" buttons and "Save Changes".
Configure Outlook Express for POP secure Email access.
- Once you have enabled POP/IMAP
support with the procedure above, you are ready to configure Outlook
- Open up Outlook Express, select "Tools"... then
"Accounts"... and select the "Mail" tab. You can either
remove your old osagecon.missouri.org settings or modify them.
Either way you need to modify the settings of the account to reflect the
information in the Important Email
Configuration Information section above.
- Open properties for your email account, select the General
tab and make sure your email address is set to your new account, with
the @osageconnect.net extension. You can also modify the first
entry which may be set to "osagecon.missouri.org" or "pop.gmail.com" and
change it to "Osage Connect" for reference, it is not important though.
If you make any changes, click "Apply".
- Select the "Servers" tab. Verify that the incoming
mail server is a "POP3" server. Then correct the incoming mail
server to say "pop.gmail.com" and the outgoing email server to
"smtp.gmail.com" without the quotes. Then in the next
section under Account name, enter your full email address WITH the @osageconnect.net,
and retype the password to reflect what it should be set to. You
should not use your "temporary password", you should have changed it
when you first signed on to your web-based email. Make sure
that "Log on using Secure Password Authentication" is NOT checked.
The "My server requires authentication" in the Outgoing Mail Server
section SHOULD be checked. Click "Apply" to save the changes
- Finally, Select the "Advanced" tab. Check the two
boxes that say "This server requires a secure connection (SSL)".
When you check these two boxes, the Incoming mail box should
automatically be changed to 995, which is correct. The Outgoing
mail will remain set to 25, but must be changed to 465. Once you
have made these changes, click "Apply" to save the changes.
You should now be able to close out of any open
windows and try to retrieve your email by clicking "send/receive".
If you can receive your email and you can send email, your account
should function identically to the way it did prior to the email change.
Common Issues Regarding New Email Accounts
New E-mail account names and passwords are for EMAIL ONLY, your
credentials for connecting to the Internet will remain the same.
You are NOT required to use an @osageconnect.net email account.
If you already have a Google or even a Hotmail, Yahoo or AOL
account you can use your existing email instead. Send any
alternate email addresses for billing notifications to
Once you receive confirmation of your new email address and your
temporary password, you will need to "activate" your account via
the link provided in the email. Your temporary
password IS case sensitive. You will also need to
agree to the usage agreement and type the "warped code"
displayed on the screen where appropriate as well as change your
password. Once you have completed "activation" your web
based email is ready for use and can be accessed via the link
above. You can start using your new email address
The web-based email comes in several different flavors, for
dialup users we recommend using the "Basic HTML" version which
you can select and save as your default view. The
"standard" version loads a number of applications and add-ons
for features like spell checking, but causes a delay as it is
IF you wish to use Outlook or Outlook Express you will have to
enable POP or IMAP support in the "Settings" menu of the
web-based email system. It is NOT enabled by default.
Once you have "enabled" POP/IMAP support, follow the
"Configuration Instructions" links provided in the "Forwarding
and POP/IMAP" settings page. You should follow the
instructions for your particular email client step-by-step in
all regards, except where it asks for your @gmail.com email
address, you should use your new @osageconnect.net instead.
In order to access you web-based email, you need to use the link
above. While Osage Connect is using a service provided by
Google for providing email, the systems are separate and you
will NOT be able to login to your Osage Connect email address
via a link on the regular Google site. When logging
into the link below, you just use your username, the
@osageconnect.net is already assumed. (This is different
from POP/IMAP settings below) The link you can save as a
favorite is as follows: